The picture issue is only visible in specific instances or moments Once you've taken the pictures, please contact us.
#IMAGE CLEANER ON PLASMA TV TV#
Ensure you have taken a picture showing four TV corners, as well as a close-up picture focussing on the affected area of the screen. The pictures must be taken under normal lighting conditions with the TV displaying content that you'd usually watch on the TV. If that fails, please take clear pictures of the issue you're experiencing.If that didn't work, try a factory data reset.If you can't observe any physical damage, try a power cycle: unplug the TV, keep it unplugged for 30 seconds and plug it back in to reset it.If your TV shows physical damage, please contact one of Sony's Authorised Service Centers to find the best solution for you.Physical damage lines are usually both horizontal and vertical with a visible point of impact: Usually, the place of impact will be the origin of the picture distortion. Physical damage lines are usually both horizontal and vertical with a visible point of impact (see image below). The screen might be compromised if the TV received an impact that caused physical damage to the screen. Check your TV screen for physical damage (dents, tears, cracks, etc.).Step 2: What are the possible troubleshooting steps for TV picture issues? The picture issue is always visible on-screen (even on the Home screen or in the settings menu) You can run a quick check by opening the Settings menu to see if the picture issue is visible. The picture issue is about pixels, not lines or colours.The picture issue is limited to a specific situation: when using an app or a particular device (e.g., console or set-top box), or other instances.It's visible if you open the settings menu. The picture issue is always present on-screen, regardless of what you're watching.Step 1: Does the picture issue apply to the entire TV screen or just to specific content or moments?īefore we start with troubleshooting, it's essential to find out if: The troubleshooting steps apply to most, if not all, picture issues unless you're dealing with physical damage.You can consult our example catalogue with reference pictures below in the article.Typical examples are horizontal or vertical lines across the screen, shifted colours, or "image bleeding" caused by physical damage. Screen and picture issues are abnormal changes in the image displayed on the TV screen. This article offers help to identify and solve screen and picture issues.
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